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Posted by on Sep 11, 2012 in Awards, News and Events | 1 comment

NMMA Names 2012 Customer Satisfaction Award Recipients

Every year the National Marine Manufacturers Association (NMMA) recognizes boat and engine builders who scored at the top for customer satisfaction. Here are the 2012 winners.

Forty-one members of the NMMA have been named as winners of the 2012 marine industry CSI (customer satisfaction index) award. Each of these manufacturers scored 90-percent or better, when their customers were polled to determine customer satisfaction between April of 2011 and March of 2012.

nmma csi award

Boat and engine builders across the country will have their fingers crossed, hoping to get a NMMA CSI award.

Over 32,000 customers were surveyed for the CSI awards, including all of the new boat buyers of NMMA CSI award recipients. Did your boat’s manufacturer make the list?

  • Avalon/Tahoe – pontoons
  • Bayliner – sterndrive bowriders, cuddy, and expresses
  • Bennington – pontoons
  • Boston Whaler – fiberglass outboard boats
  • Chaparral – deck boats, sterndrive bowriders, sterndrive cuddies, and expresses
  • Crestliner – aluminum outboard boats
  • Cypress Cay – pontoons
  • Forest River Marine – pontoons
  • Formula – sterndrive bowriders, cuddy, and expresses
  • G3 – pontoons and aluminum outboard boats
  • Godfrey – pontoons
  • Grady-White – fiberglass outboard boatss
  • Harris Flotebote – pontoons
  • Honda – outboard engines
  • Hurricane – deckboats
  • Indmar – inboard engines
  • Lowe – aluminum outboard boats, deckboats, and pontoons
  • Lund – aluminum outboard boats, fiberglass outboard boats
  • Malibu – inboard watersports
  • Manitou – pontoons
  • Mastercraft – inboard watersports
  • Mercury – outboard, inboard, and sterndrive engines
  • Monterey – sterndrive bowriders
  • Moomba – inboard watersports
  • Nautique – inboard watersports
  • Palm Beach Marinecraft – pontoons
  • Polar Kraft – aluminum outboard boats
  • Premier Marine – pontoons
  • Pursuit – fiberglass outboard boats
  • Regal – deckboats, inboard express cruisers, and sterndrive bowriders
  • Regulator – fiberglass outboard boats
  • Robalo – fiberglass outboard boats
  • Sea Ray – deckboats, inboard express cruisers, inboard motoryachts and trawlers, sterndrive bowriders, sterndrive cuddy and expresses
  • Skeeter – fiberglass bass and outboard boats
  • Supra – inboard watersports
  • Suzuki – outboard engines
  • Tiara – inboard express cruisers
  • Tige – inboard watersports
  • Trophy – fiberglass outboard boats
  • Volvo Penta – sterndrive engines
  • Yamaha – outboard engines

Congratulations to all of these builders, for taking great care of their customers and making this list!

Lenny Rudow

1 Comment

  1. The Customer Satisfaction Index Award is a benchmark and something all companies should strive towards. Congratulations to all of the companies that earned the CSI Award for 2012.